Fingerprint Access for the DVCU Mobile App

Get fast access to the DVCU mobile app with fingerprint access for Apple® and Android™ devices with:

  • No need to type a password — your fingerprint is all you need.
  • No extra setup — our app works with the fingerprint access you already set up on your device.
Use Fingerprint Access to Login to the Mobile App

For enabled devices, you will see an information screen in the login area of the DVCU mobile app. Follow the directions to enable fingerprint access. Devices with fingerprint access availability include:

  • Apple™ devices with iOS version 8 or newer: iPhone™ 5s, 6, 6 Plus, iPad Air™ 2, iPad mini™ 3, or newer.
  • Devices with Android Marshmallow™ (Android 6.0 or newer): Google Pixel™, Nexus 7™, Galaxy S7™, Motorola™, and other Android™ based phones.
Enable fingerprint access when your device is saved as a personal device (the Remember button is checked on the login screen).
  1. Log in to the DVCU mobile app and tap Settings.
  2. Once in Settings, tap Settings from top row and Personal Devices.
  3. Click on the device that says Current.
  4. Press the button next to Enable Touch ID/Fingerprint until it says ON and then click Save.
  5. You will be sent an OTP (one time password) via text or email (depending on how your notifications are setup) and will enter it, then tap Submit.
  6. Place a check in the box next to “I agree” and select Continue.
  7. You will then be prompted to place the fingerprint you want to use on the phone’s reader until it says Success.
  8. A screen stating you have enrolled your fingerprint will display. Upon your next login, you will be prompted to use your fingerprint to automatically login without having to enter your username or password.
Enable fingerprint access when your device has not been saved as a personal device.
  1. At the login screen of the DVCU mobile app, tap the Remember button until it says ON. Enter your username and password, then tap Submit.
  2. A box will pop up reminding you that you are about to register this device as a personal device. Tap the OK option.
  3. Next, enter the answer to your challenge question and tap Submit.
  4. Enter the name you want to call your device and enable TouchID/Fingerprint Access by selecting ON for both products. Tap Register and Continue.
  5. Place a check in the box next to “I agree” and select Continue.
  6. You will then be prompted to place the fingerprint you want to use on the phone’s reader until it says Success.
  7. A screen stating you have enrolled your fingerprint will display. Upon your next login, you will be prompted to use your fingerprint to automatically login without having to enter your username or password.
Fingerprint Access

Data charges from your carrier may apply.

Apple, the Apple logo, iPad Air and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, iPad mini and Touch ID are trademarks of Apple Inc.